Effective Date: [Insert Date]

At Prakruti Aura, we aim to ensure you are fully satisfied with your purchase. Please read our Cancellation and Refund Policy carefully before placing your order.

1. Order Cancellation

• Before Dispatch:
  You can cancel your order within 24 hours of placing it or before the order is dispatched, whichever comes first.
  To cancel, please contact us at [insert contact email / phone number] with your order details.
• After Dispatch:
  Once an order has been shipped, it cannot be canceled. You may refer to our return process (if applicable) after receiving the product.

2. Returns & Replacements

We accept returns or replacements only if:

• You received a damaged, defective, or incorrect item.
• You notify us within 48 hours of receiving the delivery.

To request a return or replacement:

• Contact us at [insert contact email / phone] with your order number, clear photos of the product, and the reason for return.
• Our team will review your request and guide you through the next steps.

Note:
We do not accept returns for products due to change of mind, personal dislike, or if the product has been used.

3. Refunds

Once your return is approved and the product is received back in its original condition:

• Refund Method: Refunds will be processed to your original payment method (credit/debit card, UPI, net banking, etc.).
• Refund Time: Please allow 7–10 business days for the refund to reflect in your account after approval.

Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective product).

4. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons (if applicable on your site). This typically includes:

• Personal care products
• Opened or used items
• Customized or perishable goods

Please check product descriptions carefully before purchasing.

5. Contact Us

For any cancellation, refund, or return queries, please reach out to:

Prakruti Aura
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Website: https://prakrutiaura.com/